Reference

Terms That Cover Your aqa99 Account

These terms set out what you agree to when you open and use an aqa99 account — from how your wallet connects through bKash, Nagad, or Rocket, to how we handle disputes and close requests.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal and deposit conditionsDispute and account closure processJurisdiction-dependent access
aqa99 Terms That Cover Your aqa99 Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat icon in the bottom corner of any page. Our support team handles terms queries, account disputes, and wallet clarifications directly through live chat.

Email Support

Write to our support address for formal terms requests, account closure notices, or documentation you need in writing. We respond to emails in the order received.

Account Help Centre

Log into your account and use the Help section to submit a terms-related ticket. This keeps your query linked to your account record for faster handling.

HOW WE OPERATE

How aqa99 Handles Your Account Rights

These are the specific practices we follow to keep your account and your data in order under these terms.

Account Data Retention

We keep account records for as long as your account is active and for a period after closure as required by the applicable rules in the regions we serve.

Wallet Security Checks

Withdrawals via bKash, Nagad, or Rocket go through a wallet verification step to confirm the account holder matches the registered name before funds are released.

Requesting Account Changes

To update your registered mobile number, wallet details, or request a data correction, contact support via live chat or email with your account ID and the change you need.

Dispute Handling Process

If you disagree with a transaction or account decision, raise it through the Help Centre ticket system. We review disputes against the transaction record and these terms before responding.

Common Questions About These Terms

A few questions we hear often about how these terms work in practice.

Access and eligibility depend on your local law and the regions aqa99 currently serves. If online casino activity is restricted where you are, these terms do not override that restriction.

An account that breaches these terms may be suspended or closed. We will notify you via your registered contact and explain the reason where we are permitted to do so.

Account balances and wallet funds are non-transferable between accounts. Your bKash, Nagad, or Rocket withdrawal must go to the wallet registered under your own name.

Contact support via live chat or email with your account ID and a written closure request. Any remaining balance will be returned to your registered wallet after verification is complete.

Yes. Promotional conditions posted alongside a specific offer apply to that offer only. All other rules in these terms remain in effect alongside any promo-specific conditions.

We publish the current version here. Continued use of your account after an update is posted means you accept the revised terms. We recommend checking this page periodically.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.