Reference

How aqa99 Handles Your Personal Information

This Privacy Policy covers what we collect when you open an account, deposit via bKash, Nagad, or Rocket, and use the lobby — and how we protect it.

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aqa99 How aqa99 Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

Team online

Live Chat

Open the chat widget from any lobby page to raise a data query directly. Our support team can log your request and escalate to the privacy team within one business day.

Email Support

Send your data access or deletion request by email using the address shown in your account settings. Include your registered contact and the wallet type — bKash, Nagad, or Rocket — linked to your account.

Account Help Centre

The Help section inside your account dashboard has a dedicated privacy request form. Fill it in and you will receive a confirmation reference you can track.

HOW WE PROTECT YOU

Data Security and Your Account Rights

Encryption on Every Login Your account session is encrypted end-to-end. When you verify via OTP on mobile, the token is single-use and expires within minutes — it cannot be replayed by a third party.
Cookie Use and Your Choices We use cookies to keep your lobby session active and to remember your preferred payment rail — for example, whether you last used bKash or Nagad. You can clear cookies through your browser settings at any time.
Retention and Deletion Transaction records linked to your Rocket or Nagad wallet are retained as long as required by applicable rules. Once that period ends, we delete or anonymise the data. You may request early deletion where local law permits it.
Who Can Access Your Data Only staff with a direct operational need — payment verification, fraud checks, account support — can access your personal records. We do not share your bKash or wallet details with marketers or unrelated third parties.

Common Questions About Your Privacy on aqa99

These are the questions we hear most often about how your data is handled. If something is not covered here, use the live chat or the privacy request form in your account dashboard.

We collect your name, contact details, and the wallet identifiers you provide — such as your bKash or Nagad number — along with device and session data each time you access the lobby.

No. Your wallet number is used only to process your deposits and withdrawals. We do not share it with advertisers, affiliate networks, or any party outside our payment verification process.

Log in, go to the Help section in your account dashboard, and submit a privacy request. Include your registered contact and wallet type. We will respond within the timeframe your local law requires.

Yes, where your local law permits it. Submit a deletion request through the account Help section or by email. Some transaction records may be retained for the period required under applicable rules before deletion.

We use session cookies to keep your lobby active and remember your preferred payment method, such as Rocket or bKash. You can clear or block cookies in your browser settings, though some lobby features may not work without them.

Reach the privacy team via live chat on any lobby page, or email using the address in your account settings. Reference your account and wallet type so we can investigate and respond quickly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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